Viking 3 Series Freezer Display HI: Compartment Too Warm

What HI means

On Viking 3 Series French-door bottom-freezer refrigerators, models RVRF336 and RVRF3361, the display shows HI when a compartment temperature is too high. The same HI high-temperature display applies to either compartment, the refrigerator or the freezer. You see HI instead of a number, and it stays until the temperature comes back within range. Check the display after the doors have been closed for a while.

Common causes of HI

Door left open or not sealing
Warm food or a big load added
Power outage
Condenser airflow blocked
Cooling system not keeping up

✓ One safe check you can try

1. Close the doors firmly and check the seals. 2. Remove anything holding a door open. 3. Wait a few hours and see whether HI clears. 4. Vacuum the grille. 5. Check the temperature with a thermometer. 6. If HI stays, call us.

! Why to stop there

HI can come from a simple open door or a cooling problem, and only a check tells which
Food at risk
Cooling work needs tools

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

→Same appliance

Other Freezer codes

Lower unit too warmViking Integrated Column Message "Lower unit too warm": Freezer Above Its Setting oPnViking Built-In Freezer Display "oPn": temperature sensor alarm Power Failure!! / Error Code...Viking Integrated Freezer Messages "Power Failure!!" and "Error Code...": Power Loss or Functional Problem ShrViking Built-In Freezer Display "Shr": temperature sensor shorted Flashing temperature display + alarm (High Temperature Alarm)Viking Fully Integrated Freezer Column Flashing Display With High Temperature Alarm: What It Means HIGH TEMPViking Built-In Freezer Message "HIGH TEMP": freezer too warm for two hours High Temp Error iconViking 3 Series Freezer High Temp Error Icon: Freezer Above 28F Lower unit openViking Integrated Column Message "Lower unit open": Freezer Door Ajar

HIHI questions

Does HI mean the freezer is broken?

Not necessarily. It means a compartment is too warm. A door left open or a big load of warm food can cause it. If it stays, there may be a cooling problem.

Which compartment is warm?

The same HI display applies to either one. Check with a thermometer in each compartment and tell us what you find when you call. That helps us come prepared.

What should I do with my food?

If the freezer stayed warm for hours, check items for thawing. We quote repair prices in writing first and cover work for 30 days. Photos of the display and a note of the model number help us arrive with the right parts.