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Error code · Freezer

Viking Built-In Freezer Message “HIGH TEMP”: freezer too warm for two hours

On Viking built-in all-freezers and bottom-freezer models such as the VCFB5303, FDFB5303 and VCBB5363E, and on the current 5 Series, the HIGH TEMP light glows and an alarm sounds when the refrigerator or freezer temperature has…

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Code
HIGH TEMP
Appliance
Freezer
Brand
Viking
Warranty
30-day workmanship

What HIGH TEMP means

On Viking built-in all-freezers and bottom-freezer models such as the VCFB5303, FDFB5303 and VCBB5363E, and on the current 5 Series, the HIGH TEMP light glows and an alarm sounds when the refrigerator or freezer temperature has been too high for two hours. A blinking light shows which part of the appliance is affected. Pressing ALARM OFF silences the sound, though the light stays until the temperature recovers.

Common causes of HIGH TEMP

  • Door left ajar or not sealing, letting warm air in
  • Large amount of warm food added recently
  • Power interruption that let the cabinet warm up
  • Cooling not keeping up, such as a blocked condenser or a cooling system problem
✓ One safe check you can try

1. Press ALARM OFF to silence the alarm, then check that both doors are fully closed and nothing sticks out of the drawers. 2. Look at the door gasket for gaps or food debris. 3. Clean the front grille so air can reach the condenser. 4. Give it a few hours. If the light is still on, move food to another freezer and call us.

! Why to stop there
  • Food safety is at stake, so waiting costs you groceries
  • A cooling system problem needs gauges and tools you do not have at home
  • We give the price in writing before work, and a 30-day warranty covers the repair
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
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HIGH TEMPHIGH TEMP questions
How long before the alarm sounds?

The alarm sounds when the temperature has stayed too high for two hours. A quick door opening should not trigger it, but a door left ajar or a power outage will.

Is my food safe?

Judge by the food itself: foods with ice crystals and still firm are usually fine to keep, while soft or warm food should be discarded. When in doubt, throw it out.

What does the blinking light tell me?

It marks which part of the appliance is affected, the refrigerator side or the freezer side, so you can tell us when you call and we can bring the right parts.

Book a visit

Still seeing HIGH TEMP?

A technician diagnoses it on site and gives you the price in writing before any work starts.

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