On Viking induction cooktops built on the E.G.O. platform, such as the Professional VICU206 and VICU266 and the hybrid VCCU106, Er31 reports an interface error. Interface boards are pre-programmed for a specific inductor layout, so a…
On Viking induction cooktops built on the E.G.O. platform, such as the Professional VICU206 and VICU266 and the hybrid VCCU106, Er31 reports an interface error. Interface boards are pre-programmed for a specific inductor layout, so a replacement board that does not match that layout gives Er31. The same table applies to the VISC530 induction range. It usually shows up right after a board was replaced or swapped.
1. Turn all zones off. 2. Switch the breaker off for one minute and back on. 3. Check whether the code returns when you start a zone. 4. Do not try to swap boards yourself. 5. Call us with the model number and tell us if a board was recently replaced.
Interface boards are pre-programmed for specific inductor setups. If the replacement was for a different layout, the cooktop rejects it and shows Er31. Tell us who replaced it.
A power reset will not change a mismatched board. The correct board must be installed by a technician. It also helps to tell us whether the cooktop worked before the swap.
The full model number and serial from the data plate, and when a board was last replaced. We quote in writing first and cover the repair for 30 days.
A technician diagnoses it on site and gives you the price in writing before any work starts.
